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Terms and Conditions
Welcome to ElitePencil Digital Agency. By engaging our services, you agree to the following terms and conditions. These are designed to ensure a smooth, transparent, and professional working relationship.
1. Project Confirmation
A project is considered confirmed and scheduled to begin once an advance payment of 50% to 75% of the total project cost has been received. This payment secures our time and resources for your project.
2. Payment and Project Suspension
Full payment must be completed within the agreed project timeline (usually 2 to 4 weeks, depending on the scope). If the balance payment is not received within this period, the project may be temporarily suspended. Please note that this means your website or project files will remain safe, but access and delivery will be paused until payment is made. The project will not be deleted, only held in suspension.
3. Revisions and Feedback
We value your input and will provide opportunities for revisions during the project. To ensure efficiency, up to two rounds of revisions are included in the agreed project cost. Additional revisions beyond this may attract an extra charge. Timely feedback is important to keep the project on track and within the agreed timeframe.
4. Delivery
Final project files, access, or publishing will only be handed over once full payment has been completed.
5. Refunds
Advance payments are generally non-refundable, as they cover initial project planning and resource allocation. However, we are committed to working with you to ensure satisfaction with the final results.
6. Intellectual Property
Upon full payment, you will own all rights to the final design, website, or project deliverables. ElitePencil reserves the right to showcase the work in our portfolio unless otherwise agreed.
Once all website credentials are provided to you, ElitePencil will no longer be responsible for any unrelated activities, unauthorized access, or attempts to modify the website. We will not be liable for any unauthorized changes, errors, or damage caused after access has been handed over.
7. Communication
For all project-related communication, you can reach us via phone or WhatsApp at +255 767 038 929. We are available on working days, Monday to Friday, between 08:00 and 18:00 hours.